×aboutGOLF gives its partners a portal built for the work they actually do.
CubeYogi configured and customised aboutGOLF's Zoho Desk Help Center experience for partners and customers — bringing support tickets, Knowledge Base content, community discussions, profile management, and partner referrals into one branded self-service experience.
A golf technology business needed more than a support inbox.
aboutGOLF designs and manufactures golf simulator systems used by dealers, coaches, retail partners, and golf facilities. Its ecosystem of hardware, software, and installation partners depends on two very different audiences getting fast, accurate answers: implementation partners who need documentation, referral tools, and a direct line to CubeYogi's team, and end customers who need product support and self-service help. Rather than routing both groups through a single generic inbox, aboutGOLF needed a dedicated Zoho Desk Help Center built around each audience's actual workflow.
External users needed a single, guided path from question to resolution.
Find Answers
Structured knowledge, not scattered documents
Partners and customers needed a structured Knowledge Base for product specs, manuals, and setup guidance — searchable and organised by topic instead of buried in email threads.
Get Support
A visible path from ticket to resolution
When self-service wasn't enough, users needed a proper HelpDesk flow: submit a ticket, track its status, and see progress without chasing updates.
Work With Partners
A channel for partner-to-partner activity
Partners needed community forum access to discuss and collaborate, plus a direct action to make a referral — with the aboutGOLF team able to moderate and govern it.
We treated the portal as a service experience, not a collection of pages.
A partner portal that puts the next action in front of the user.
Knowledge Base turned support content into a reusable service layer.
Structured Categories
Popular + Recent Content
Related Articles
Governed Publishing
Support became trackable instead of conversational.
Community became a governed partner channel.
Forum Dashboard
Moderation
Community Settings
Gamification
The same service foundation supports customers without forcing them into the partner journey.
Customers get a parallel — but distinct — path through the same Zoho Desk foundation: their own branded home page, a Knowledge Base scoped to product support, and ticket submission and tracking, without partner-only features like the community forum or referral tools cluttering the experience.
Behind the portal, the aboutGOLF team got the controls to run it.
Portal Users
Invite, edit, disable, delete
Full lifecycle control over partner and customer accounts, from onboarding to offboarding.
Knowledge Base
Manage, categorize, publish
Article creation, categorisation, and publishing workflow kept under the aboutGOLF team's control.
Portal Settings
Branding, domains, access, templates
Configuration of the portal's look, custom domain, access rules, and page templates.
Community Governance
Moderation, badges, analytics
Tools to moderate discussions, manage gamification badges, and monitor community activity.
